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 Is it necessary to have an account with PartsSystems to place an order?
How do I set up an account with PartsSystems?
How do I place my order?
Is it safe to use my credit card online?
How do I change or cancel my order?
What is your return policy?
Are there warranties on the products I buy?
How can I contact the manufacturer?
Who can I contact for more information on a product before I place my order?
Do you ship Internationally?
My question is not listed here. Whom can I contact?
No, although having an account or "membership" with PartsSystems has many
benefits.
However, anyone can view our online catalog and place an order using Visa, MasterCard, American Express, or Discover.
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Setting up your account with PartsSystems is as easy as completing one of
our short online account applications. We offer a "
fleet account
" to anyone interested in becoming a member of the
PartsSystems community. We also offer "
commercial accounts
" to the volume buying customer or the larger fleet,
manufacturer, and OEM accounts.
If you prefer to set up your account without submitting an application
via the internet, then fax your application to us at 1-503-283-5204or
contact our customer service at 1-888-283-2075 or send them an email
at info@partssystems.com
for assistance.
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To place your order online, simply select the shopping tab from the top of any page and then choose a category, manufacturer or a current web special of interest. This will lead you to a section or page in our online catalog allowing you to read about, view, and choose the product you desire. Follow the easy to navigate ordering and checkout procedures. Your shopping cart can be viewed and modified during the entire process. Your order will not be processed until you have reached the checkout process and have selected a method of payment.
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Yes. PartsSystems uses
technology
to "encrypt" or scramble all sensitive information such as your credit card. Our web server uses Secure Socket Layer (SSL) to handle this encrypting.
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To change or cancel your order from the checkout section of the shopping cart just choose one of the options given at the bottom of the screen, titled "change quantities" or "empty cart". This will allow you to modify your ordering quantity or delete an entire order from your shopping cart. Your order cannot be processed without reaching the final checkout section.
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All products are sold with a 100% satisfaction guarantee. In the unlikely event you are unhappy with a product we have shipped to you we will gladly replace it or give you a full refund. All returns must be accompanied by a PartsSystems return authorization (RA) number, which can be obtained by submitting your request to our
customer service department at or by calling us directly at 1-888-283-2075.
For additional terms and guidelines concerning returns please read our
return policy for a more detailed description.
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Any defective merchandise can be exchanged at no charge upon return. Merchandise must be in new, unused condition with the original packaging, accessories, and manuals. Failed products are subject to the original manufacturers warranty. Please obtain an RA before
returning defective merchandise.
For assistance with defective merchandise, please contact our customer
service department at
info@partssystems.com,
or call our toll free number at 1-888-283-2075.
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To contact the manufacturer of a product represented in the PartsSystems catalog directly, please use the resources section of the site by clicking on the tab labeled "resources" at the top of any page. When you get to our resource section merely click on the manufacturers web site section and choose the link required.
You can also send us an email at
info@partssystems.com or call our customer service center toll free at 1-888-283-2075.
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If you are in need of additional information on a product before placing
your order, please attempt to get this information through one of
our supplied links in the online catalog or by going directly to the
manufacturers web site by using our
manufacturer links index . Most of the products instruction manuals, specifications,
and cross-references are available online in electronic format.
If you are unsuccessful in finding this information online, please
contact Product Information & Sales at
info@partssystems.com
or call us directly on our toll free number at 1-888-283-2075.
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PartsSystems will gladly ship anywhere in the world. Customers are responsible
for all taxes, duties, custom brokerage charges, and shipping costs.
For a detailed quote please email PartsSystems Shipping & Receiving
at info@partssystems.com, call
us directly at 1-888-283-2075 or fax your request to 1-503-283-5204.
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We encourage you to send us an email at
info@partssystems.com.
Our customer service department will be glad to answer any questions you have.
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