Customer Service | Shipping & Returns

Shipping & Handling

PartsSystems is happy to ship anywhere in the United States as well as Internationally. Our standard methods of shipment are UPS Ground within the continental US and US Postal Service parcel post to Alaska and Hawaii. Please see the following information on shipping, restrictions*, times and special handling.
PLEASE NOTE: We are unable to ship to PO Boxes, APO, or FPO addresses.

Shipping	Description	Pricing
Standard Shipping:	UPS Ground within the continental US; Parcel Post to Alaska and Hawaii. Pricing: Charge is $6.50 on orders under $100. Charge for orders over $100 is 6% of the total order amount. Normal delivery within 2 to 7 working days within the continental US; 7 to 15 working days to Alaska and Hawaii.
Third Day Guaranteed:	Guaranteed third business day delivery within the continental US. Not available to Alaska, Hawaii, or foreign addresses.	Charge is $15.00 on orders under $100. Charge for orders over $100 is 10.5% of the total order amount.
Second Day Air:	Guaranteed second business day delivery to all US addresses.	Charge is $20.00 on orders under $100. Charge for orders over $100 is 14.5% of the total order amount.
Next Day Air:	Guaranteed next business day delivery to all US addresses.	Charge is $37.50 on orders under $100. Charge for orders over $100 is 20% of the total order amount.
Saturday Delivery:	Available only with Next Day Air Service. Guarantees delivery on Saturday to all US addresses.	Charge is an additional $12.00 added to the Next Day Air price.
International Delivery:	Customer is responsible for all taxes, duties, customs brokerage charges, and shipping costs. Please provide name and telephone number of your customs broker to expedite customs clearance.
Special Handling:	You may select an alternate carrier of your choice including Federal Express, Airborne Express, and Emery Air. Please provide a valid account number for your carrier choice or specify the credit card number with expiration date that you wish to charge the shipment cost. All shipping charges for alternate carriers are the responsibility of the customer. For oversize or heavy shipment, PartsSystems ships by Consolidated Freightways standard service. Please call Customer Service at 1-888-283-2075 or email us at info@partssystems.com for an estimate of charges. Should you have a preferred carrier for these shipments, we will be happy to accommodate you.
*Overweight or oversized products may require alternate shipping methods and can incur additional charges not shown on an automated web site transaction receipt.

Returns

Guaranteed Satisfaction

If you are not completely satisfied with your order we will gladly replace it or give you a full refund. Simply call customer service at 1-888-283-2075 or email us at info@partssystems.com within 30 days to get return authorization. Then send us the merchandise in its original, unused condition, freight prepaid.* *Returns after 30 days are not guaranteed and may be subject to a restocking charge.

Return Policy

All returns must be received within 30 days of invoice date. Returns received after 30 days are not guaranteed and may be subject to a restocking charge.

All returns must obtain shipping instructions and a Return Authorization (RA) before being returned to us.

Any unopened merchandise accompanied by an RA can be returned for a full refund or merchandise credit at customer's option.Returned merchandise must be in new, resalable condition: unopened in original, undamaged packaging, including all components, accessories, manuals, and registration cards.

Shipping charges are not refundable except for shipping error by PartsSystems. PartsSystems must be notified of all shipping errors and reserves the right to choose the method of return shipment at its expense.

Defective Merchandise

Any defective merchandise can be exchanged at no charge upon return. Merchandise must be in new, unused condition with the original packaging, accessories, and manuals. Failed products are subject to the original manufacturers warranty. Please obtain an RA before returning defective merchandise.

Please include the following with ALL returns:

-Customer name and telephone number
-RA number
-Original order number (from your original invoice or receipt)
-Short explanation of the reason for your return.

To Obtain an RA Number:

-Telephone us at 1-888-283-2075
-Fax us at 1-503-283-5204
-E-mail us at info@partssystems.com

Method of return shipment is at the sole discretion of the customer. PartsSystems assumes no responsibility for loss or damage of return shipments. We recommend that you ship your return by a traceable service such as UPS or Priority Mail. Insurance on returns is at the sole discretion of the customer.

Credit card orders will be credited to your account within 30 days of receipt of your return at PartsSystems.

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